Frequently Asked Questions

While you can make a one-time recharge without creating an account, we recommend registering for an account to enjoy benefits such as saved payment methods, recharge history, and exclusive offers. Account creation is free and takes less than a minute.

To create an account, click on the "Sign Up" button in the top right corner of the website. You'll need to provide your name, email address, phone number, and create a password. You'll then receive a verification email to confirm your account.

Yes, you can register and manage multiple bus cards under a single account. This is especially useful for families or businesses that need to manage several cards. You can add new cards in the "My Cards" section of your account dashboard.

If you've forgotten your password, click on the "Login" button and then select "Forgot Password." Enter the email address associated with your account, and we'll send you a password reset link. Follow the instructions in the email to create a new password.

We accept all major credit and debit cards, including Visa, MasterCard, and American Express. We also support digital payment methods such as Apple Pay and Google Pay. All transactions are secured with industry-standard encryption.

The minimum recharge amount is AED 10, and the maximum is AED 500 per transaction. If you need to add more credit, you can make multiple transactions. For business accounts, higher limits may be available upon request.

No, we do not charge any additional fees for using our service. The amount you choose to recharge is exactly what will be added to your bus card. However, your bank or card issuer might apply their own fees for certain transactions.

Refunds are available within 24 hours of the transaction if the credit has not been used. To request a refund, please contact our customer support team with your transaction details. Refunds typically take 3-5 business days to process, depending on your bank.

Your bus card will be recharged instantly after payment confirmation. The system updates in real-time, allowing you to use your card immediately after topping up. You'll receive a confirmation email with the transaction details.

To recharge your bus card, you'll need to provide your 16-digit bus card number, select the recharge amount, and provide payment details. If you're a registered user, your card information can be saved for future transactions.

Yes, registered users can set up automatic recharges based on either a schedule (weekly, monthly) or a balance threshold. This feature ensures you never run out of credit on your bus card. You can manage your auto-recharge settings in your account dashboard.

In the rare event that your recharge doesn't appear immediately, please wait for 15 minutes and check again. If the issue persists, contact our customer support with your transaction reference number. We'll investigate and resolve the issue promptly.

If you're experiencing issues with the website, try clearing your browser cache and cookies, or try using a different browser. If the problem persists, please contact our technical support team with details of the issue, including the device and browser you're using.

If your payment was processed but you received an error message, don't worry. Our system automatically checks for such discrepancies. Please check your email for a transaction confirmation. If you don't receive one within 15 minutes, contact our support team with your payment details.

Registered users can view their complete recharge history in the "Transaction History" section of their account dashboard. For each transaction, you can see the date, amount, payment method, and status. You can also download transaction receipts for your records.

Yes, our website is fully responsive and works on all mobile devices. For an even better experience, you can download our mobile app from the App Store or Google Play Store, which offers additional features such as push notifications for successful recharges and low balance alerts.

We take security very seriously. All payment information is processed through PCI-DSS compliant payment gateways. We use industry-standard SSL encryption to protect all data transmission. We do not store your full credit card details on our servers.

We collect information necessary to provide our service, including your name, email address, phone number, and bus card details. We also collect transaction data for record-keeping purposes. For complete details on the information we collect and how we use it, please refer to our Privacy Policy.

We only share your information with third parties when necessary to provide our service (such as payment processors) or when required by law. We never sell your personal information to advertisers or other third parties. For more details, please see our Privacy Policy.

You can request account deletion in the "Account Settings" section of your dashboard or by contacting our support team. When you delete your account, we will remove your personal information from our active databases. However, some information may be retained for legal and record-keeping purposes as outlined in our Privacy Policy.